Frequently Asked Questions

What lease options are available?

We offer lease terms ranging between 10-13 months for the prices quoted on our website. Shorter leases ranging between 3-9 months are available for an additional premium. 

What is the application fee?

The application fee is $75 per applicant. All occupants over the age of 21 must be a leaseholder and qualify. Please see our screening criteria for additional information. 

What is the security deposit?

Your security deposit will be determined based on your credit screening. Please see our screening criteria for additional information. 

What are the qualifications to rent an apartment at Muirfield Village?

Please click here to view our leasing criteria. 

Is Renter's Insurance required?

Yes! We require all residents to have a policy for the duration of their lease. A minimum of $300,000 liability coverage is required. We recommend personal contents coverage, but it is not required. Muirfield Village must also be listed as an additional interest or interested party. Is your agent asking you a million questions? Tell them to call us and we'll answer all the nitty gritty for you. We also work with a company called Resident Insure. Click here to setup your policy today!

When is rent due?

Regardless of when you move-in, rent is always due in full on the 1st of the month. For example, if you move-in on Aug 15th, you will pay a pro-rated portion for August, and then September rent is owed in full on Sept 1st. We also give you a 5 day grace period, which means you can pay on time through the 5th of each month. Starting on the 6th there will be a 5% late fee charged to your account. 

How can I pay rent?

We accept a variety of payment options!

  • Certified funds or cashier's check may be dropped off at the office
  • We have a rent-box outside our front door if it's after hours
  • Online payments through your portal can be made using e-check or debit/credit card
  • Personal checks at the office
  • We also take phone payments! 
  • NO CASH

Are Utilities included?

No, they are not. All residents will pay for the following:

  • Power: Duke Energy
  • Water/Sewer/Trash: Conservice (we set this up for you)
  • Internet/TV: Spectrum

Are pets allowed?

Yes! We are very pet friendly. Pet guidelines include:

  • Documentation in the form of a veterinarian letter must be provided prior to moving in. This letter needs to include the pet’s age, breed, and weight as well as proof of current required vaccinations.
  • Dogs must be on a leash at all times when on the property. Pets may not be left unattended on patio or balcony. 
  • Breed restrictions include Dalmatians, Presa Canarios, Chows, Doberman Pinschers, Alaskan Malamutes, Rottweiler’s, and Pit Bulls. This list may change at any time to include additional breeds.
  • German Shepherds & Boxers are allowed – ask us for details. 
  • Birds, Snakes, Reptiles, Ferrets, Rabbits and Fish Aquariums exceeding 20 Gallons are not allowed.

What are the pet fees and rents?

One Pet: $300 move-in fee plus $15/month rent
​Two Pets: $500 move-in fee plus $25/month rent

What schools are Muirfield zoned for?

Elementary:
Durant Elementary

Middle:
Durant Middle

Highschool:
Millbrook High

What size are garages and storages?

Our garages are 11x21 feet. Our storage units are 6x12 feet. 

What are the hours of the amenities?

  • Fitness Center: 24/7
  • Laundry Room: 24/7
  • Business Center: 24/7
  • Club Room: Office Hours
  • Pool: Dawn to Dusk

Can I reserve the amenities?

At this time we do not allow reservations, as we want our spaces to remain readily available to all residents at all times. 

How do I get my packages?

All packages are brought to the clubhouse and you can pick them up during office hours. 

Do you have free Internet?

Yes! We offer FREE Wi-Fi access in our clubhouse and pool. We also have a business center that stays open 24/7 with access to desktop PCs. Please ask the leasing office for our passwords. 

How does trash and recycling work?

All trash is brought to the compactor. We do not have a recycling program. 

Is Renter's Insurance required?

Yes! We require all residents to have a policy for the duration of their lease. A minimum of $300,000 liability coverage is required. We recommend personal contents coverage, but it is not required. Muirfield Village must also be listed as an additional interest or interested party. Is your agent asking you a million questions? Tell them to call us and we'll answer all the nitty gritty for you. We also work with a company called Resident Insure. Click here to setup your policy today!

What is due at move-in?

We will send you a welcome home letter outlining exactly what you owe and when you owe it. All deposits are due at move-in in the form of certified funds. Pro-rated rent can be paid with personal check, card or e-check. Please note that debit/credit card payments will incur a convenience fee. 

Who is the Power Provider?

Duke Energy. Click here for their website or call 800-777-9898. 

How do I setup my Utility Bill?

Each month you will pay your utility to a 3rd party called Conservice. A statement will be sent to you outlining your water/sewer/trash fees. There is nothing on your end that you need to do prior to moving in. 

Who is the Internet & TV Provider?

Our apartment homes are pre-wired for service with Spectrum. 

Do you allow smoking?

No, we do not. We are a Certified Smoke-Free Community. This means you may not smoke in your apartment, on your patio, or any common area. You must step off the property completely if you need to smoke or vape.  

How does parking work?

Parking in the parking lot is free and based on a first come - first serve basis. There is no assigned parking. If you would like a garage space, please contact the leasing office to discuss availability and pricing. 

If you have a guest, we ask that they park in 2nd row parking and not immediately next to the building or a breezeway. 

I have an emergency maintenance request. What do I do?

Please call 919-717-0552 and follow the prompts for maintenance emergencies. Emergencies are defined as the following:

  • Fire
  • Smoke detector battery alert
  • Flooding
  • Clogged toilet in a one bathroom only apartment
  • No hot water or no water at all
  • No AC if the thermostat reads over 80 degrees
  • No Heat if the thermostat reads less than 60 degrees
  • Refrigerator or freezer not cooling
  • Roof leak
  • No Power (other than an outage) - Always call the power company first to check for an outage or payment processing error
  • Wild animal loose in the apartment
  • Any situation which may endanger your life

Can I sublet my apartment?

Subletting is not allowed. All applicants must be screened and qualify through the leasing office. 

I have a NON-emergency maintenance request. What do I do?

You may call the office and we'll gladly take your request. You may also submit a work-order through your resident portal. Please let us know if there are any animals in the apartment ahead of time. 

Are there quiet hours?

Yes, quiet hours are from 11pm - 7am. During these hours we ask that you not run your vacuum, garbage disposal, play loud music, play speakers that are on the floor, high impact fitness etc... Please be mindful of your neighbors at all times.